Order Cancellation

Cancellation before Dispatch:

  • Customers may cancel their orders before the goods have been dispatched. To cancel an order, please contact our customer service team at [email protected] or call us at +372 56 248 888. Provide your order number and reason for cancellation.

Cancellation after Dispatch:

  • If the goods have already been dispatched, cancellation is not possible. In such cases, customers will need to follow the return process outlined below.


Return Eligibility:

  • Products can be returned within 14 days of receipt. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is also required.

Return Process:

  • To initiate a return, please contact our customer service team at [email protected] or call us at +372 56 248 888. Provide your order number, the item you wish to return, and the reason for return. Our team will provide you with a return authorization and instructions on how to send your item back to our warehouse.

Return Shipping

Customers are responsible for paying the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items over €75. We do not guarantee that we will receive your returned item.

Condition of Returned Items

The returned items must be in their original packaging and must include all original accessories, documentation, and parts. Items that are damaged, altered, or not in their original condition will not be accepted for return and no refund will be provided.


Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Partial Refunds:

  • Partial refunds may be granted in the following situations:
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Non-Refundable Items:

  • Certain items are non-refundable, including:
    • Gift cards
  • Some health and personal care items
  • Downloadable software products

Warranty and Defective Goods

Warranty Claims:

  • For products under warranty, please refer to the warranty terms provided with the product. To make a warranty claim, contact our customer service team and provide the necessary documentation, including proof of purchase and any documents provided by the manufacturer.

Defective Goods:

  • If you receive a defective item, please contact us immediately at [email protected] or call us at +372 56 248 888. We will arrange for the return of the defective item and provide a replacement or refund, as per your preference.

Contact Information

For any questions regarding cancellations, returns, or our refund policy, please contact us:

We are committed to providing excellent customer service and will strive to resolve any issues promptly and satisfactorily.